Job Description

Job Description

Job Description

About the Role:  As a Residential Service Plumbing Manager, you will be responsible for overseeing our residential plumbing service department and ensuring the delivery of top-quality service to our valued customers. Your leadership abilities, technical expertise, and commitment to customer satisfaction will be instrumental in driving the success of our plumbing division. We offer competitive compensation, comprehensive benefits, and a supportive work environment where you can thrive as a leader.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Plumbing Manager Key Responsibilities:

• Lead, mentor, and motivate a team of residential plumbers, providing guidance and support to maximize their potential.
• Oversee all aspects of the residential plumbing service department, including scheduling, resource allocation, and project management.
• Ensure the timely and efficient completion of plumbing service calls, repairs, and installations.
• Conduct regular performance evaluations, provide constructive feedback, and implement training and development programs to enhance the team's skills.
• Foster a customer-centric culture within the plumbing department, emphasizing exceptional service, professionalism, and attention to detail.
• Collaborate with other department managers to streamline operations, optimize resource utilization, and enhance overall customer experience.
• Maintain a high standard of workmanship, ensuring compliance with industry standards, local codes, and safety regulations.
• Develop and maintain strong relationships with customers, addressing any concerns or issues promptly and effectively.
• Implement and monitor key performance indicators (KPIs) to track the department's performance and identify areas for improvement.
• Stay updated on industry trends, advancements, and best practices, and share knowledge with the team to promote continuous learning and growth.
• Manage inventory, equipment, and supplies, ensuring they are well-maintained and readily available for service calls.
• Collaborate with the sales and marketing teams to identify opportunities for business growth and develop strategies to attract new customers.
• Uphold company values and policies, consistently representing the company in a professional and ethical manner.

Plumbing Manager  Qualifications:

• Proven experience in residential plumbing services, including installations, repairs, and maintenance.
• Journeyman Plumber certification or equivalent.
• Strong leadership abilities, with a track record of successfully managing and developing teams.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
• Solid understanding of plumbing systems, fixtures, and materials.
• Strong technical knowledge and problem-solving skills.
• Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Proficiency in using plumbing software and other relevant tools.
• Valid driver's license and clean driving record.

Plumbing Manager  Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Willco Air Conditioning, Refrigeration & Heating Inc. was founded in Sussex County in 1988, and we’ve been providing heating and cooling services in the area ever since. We have a professional, knowledgeable and fully trained staff, so you can trust in the quality of our work. We’re committed to getting the job done quickly and correctly 100% of the time. 

Willco Air Conditioning, Refrigeration & Heating Inc is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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